Wow you get 30 days?
Cousins wont even give 1 day. They force you to waive your consumer rights when you make an order by stating that it’s a b2b sale rather than b2c.
i have vowed never to use them again on many occasions in the past but I still kept going back for one simple reason, their website and ordering process is extremely convenient and their shipping service very dependable.
one time, they provided a damaged mainspring - clearly visibly damaged as seen through the packaging, complained, refused to replace, ordered another as were on a tight time frame - the next one cAme through in just as bad condition. Ended up ordering from gleaves and got the job done. Zero customer support from cousins. Still ordered from them again.
you lost $5. How about $89 for an eta we ordered which was a non runner. Had to replace one of the 5 coils from one I had in stock to get it working. That was a foil packed movement. Zero help from cousins.
30 days? You are lucky to get that