Getting the watch back from the customer?

[rogart63]

You out there that do some tinkering with other peoples watches. Do you often get them back? Have had some bad luck lately? There always seams to be something wrong with the watches? Like watch running good but have a bad duration time. Or running fast  even though it works alright when leaving me. It's putting me down? Or quartz watch that losing time. 

Do you have such periods to?  How do you do. I think i am getting more and more meticulous in my work? So what shall i do next?  Have learned a lot. 

Edited July 31, 2016 by rogart63

[anilv]

Sometimes you may miss something the first time round, most recent one I had was a hairspring that was slightly bent. Coils were touching at one point, I demagnetised and cleaned it and it was running fine but the owner came back the next weekend with it running fast. Had to tweak the spring a bit.

The most important part is to identify issues from the start, looking at each and every component as you go about dismantling. Just because you found one problem doesn't mean there are others.

Anil

[clockboy]

One thing I ask when repairing/servicing a watch is I ask the customer how they wear the watch. I ask this so when regulating the watch I can get the positional error in favour of how the watch is going to be worn. i.e my wife wears her watch with the crown facing away from her wrist, some take their watch off at night so for approx 7 hours it runs dial up.
Another question I ask is how well the watch was keeping time before it stopped etc. If I am told it runs a bit fast I explain that I should be able to improve this BUT mechanical watches will lose or gain over time it is just impossible to achieve perfect timing. 

 

[digginstony]

One thing I ask when repairing/servicing a watch is I ask the customer how they wear the watch. I ask this so when regulating the watch I can get the positional error in favour of how the watch is going to be worn. i.e my wife wears her watch with the crown facing away from her wrist, some take their watch off at night so for approx 7 hours it runs dial up.

Another question I ask is how well the watch was keeping time before it stopped etc. If I am told it runs a bit fast I explain that I should be able to improve this BUT mechanical watches will lose or gain over time it is just impossible to achieve perfect timing. 

 

Absolute logic to what your saying. When I'm regulating a pocket watch I tend to concern myself to how it's performing Face Up and Crown Up or a wrist watch Face Up and Crown Down.

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