Jump to content

Recommended Posts

Does anyone know how to contact Cousins?  I placed an order quite a while back, and it has not moved since it said "Item Leaving the UK" back a few weeks ago.  I find it odd that Cousins doesn't provide an email or phone number call them.  This was my first order with them.

Link to comment
Share on other sites

Have a look at this page which “explains” it

https://www.cousinsuk.com/page/contactus

it mentions a magic gold button which should get you a response within an hour from a manager. Buggered if I can find it, must be in the lower basement, in a locked filing cabinet labelled “beware of the leopard”.

it my only be available on a live order page, maybe worth looking there.

Tom

Link to comment
Share on other sites

Nope... nothing on the orders page.  Looks like this may be my last order with Cousins since they have such helpful customer service.  I don't think I have ever bought from a company that doesn't provide a way to contact them.

Link to comment
Share on other sites

From the home page scroll down until you see this

image.thumb.png.d4085b2c7c02edac4f2ba05a9294beec.png

There are a number of FAQ's including a "where is my order" button. I think that the "gold button" is the gold edged box below the "HOW CAN WE HELP? banner. It may be worth typing a query into this to see if it gets logged. If it does then I guess that that is where the 1 hour response comes in. If you scroll to the bottom of the page under "Your profile" there is a "My support inbox" which I presume is where you will receive answers.

Link to comment
Share on other sites

How much time since the order? Tracking for Royal mail orders with Cousins end when the package leave London. Transit time can be anywhere from 2 to 4 weeks for Canada, I believe it’s same for the US, as some members said recently in another thread. Maybe wait a little longer. Never had a package missing from Cousins, just one empty (claim under way withe postal service).

see also

 

Edited by Mircea
Link to comment
Share on other sites

  • 7 months later...

I too have been trying to get my missing shipping settlement for 76 days now from cousins and it almost impossible for any help just stalling tactics. The Invoice goods total was £365  UPS closed the claim in 5 days 1Z8W44466811281342 but cousins keep up the versed that I will be paid out. The new date now is 6th January when the deadline runs out its been updated every month since the claim started in August.

Any advice on how to proceed Mart

Link to comment
Share on other sites

I see your in the UK and cousins is in the UK worst-case can physically go see them even though they do not like physical visitors or emails or telephone calls or any communications at all other than through their website.

How did you pay for your order? In other words if used a credit card a lot of times they have ways of canceling things.

 

Link to comment
Share on other sites

On 3/30/2023 at 2:43 PM, kd8tzc said:

Nope... nothing on the orders page.  Looks like this may be my last order with Cousins since they have such helpful customer service.  I don't think I have ever bought from a company that doesn't provide a way to contact them.

Unfortunately it's common these days. I had a problem with ebay the other day, a potential buyer couldn't bid on my item. There was no way to contact anyone for help. Only "online support" like Cousins, an automated assistant and the suggestion to as the "community".  

It's infuriating. You would expect a company the size of Cousins to have a contact number. 

Pity we can't find the phone number of the Director and phone him at home.

At the bottom of the main page is a link to "Website Feedback" asking for suggestions for improvements. Maybe we get a lot of us to all suggest a help phone number?

I always pay with a credit card as you get protection :

"Section 75 is an important UK consumer protection law made in the 1970s that means your credit provider must take the same responsibility as the retailer if things go wrong with a purchase".

So if you used a credit card, contact them, they have a duty to sort it out.

Edited by mikepilk
  • Like 1
Link to comment
Share on other sites

Don't know if it's only worth anything but there is a phone number found at this link

https://www.watchfix.com/tl-tools-suppliers/cousins-uk/

If you Google the phone number you'll find PDFs from 2017 from cousins that do show that phone number found at the link above.

Another thing that comes up is the usual people with personal information or this case company information they hint at an email address but because you're supposed to pay them money they give you the first couple letters and the rest of the email address but from that I can guess my guess would go like this.

We will note that upon the saving this message I noticed that the email address below as now magically changed to this all complements of the software. You can still see it in the image but

*****@*****.tld

I didn't know the software did that so let's see what happens if I break up the email address

Anthony @ cousinsuk.com  This if it's smart enough to know that I put spaces in or whether or give you the correct email address?

Now googling the email address just to see if I can find anywhere it does come up. Normally I find this very annoying if you have or have had access to Swatch group documentation with the last few years there paranoid and every single page of every single PDF from Omega for instance and some of the other brands is watermarked with who download it. I should I thought about this much much sooner but I didn't but I got here eventually. So my annoyance that I can't hand out PDFs works to your advantage because at one time cousins could get documentation and that means all the Omega documentation from cousins has the same underlying watermark template with verification that the email address above is correct.

So classic thing and watch repair. Detective work is required for problem solving of watch problems. Detective work is required for sometimes tracking down parts and tracking down people is similar to tracking down parts. I'll be curious if anyone responds either the telephone number the email address.

image.png.5f9d8756e893a1721716887dbaf9c3ae.png

 

 

Edited by JohnR725
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.



  • Recently Browsing

    • No registered users viewing this page.
  • Topics

  • Posts

    • If you live in the UK then you can take the exams at Upton Hall at BHI head quarters in Nottinghamshire UK.  Since I live in the US, I found an invigilator in my town, approved by the BHI exams supervisor, to manage my exams here locally.  My invigilator will receive the exam material and provide it to me at the appropriate day for the designated amount of time I have to perform the test.   In the higher level courses there are some that you must take at Upton Hall in person (D9, D11, D16, D18 and D20). You can find more information here   https://bhi.co.uk/training-education/examinations/    I still have to decide what level I want to achieve, but know my understanding of horology has greatly improved by the material I have covered thus far in this course.  
    • Yes. I understand (now). I regret to say that I am servicing watches without fulling understanding the cannon pinion function in relation with setting the time  (and many other theory aspects of the orology!!!). If is too tight the hands won't move and on the contrary. If the pallet fork is not installed the train of wheels will spin freely and if the remontoir is on the setting position the motion wheels will also move. I will use HP 1300 for the cannon pinion setting. I am happy and grateful and of course I will report back as soon as I can. Thanks   
    • Hi Fernando, read carefully what @eccentric59 wrote, it is the key to You problem. Lubricate the cannon pinion. Take care to understand what is it's function. When You set time, the train doesn't move, but only the cannon pinion moves. Put hte lever back in it's place, it has nothing to do with time setting
    • Hi fernando. Let us know how you get on.
    • OK, in You case You will assemble the movement with the line attached to the barrel and fusee and will  wind the line  entirely on the barrel after that. It is important when replacing the line to know the correct lenght of the line. The rule is that when line wound on the fudsee entirely, about 1/4 turn still to remain on the barrel. Yes, no tension. The ratchet is not placed yet, the spring in the barrel is complitelly unwound. At the end of the step the fusee is empty and the line is attached to it and strained perpendiculary to it, not on tangent. The escape wheel. Use whatever that will not damage anything. Yes, this is typing mistake, sorry. The word 'pendulum' here is not correct, You should use 'anchor' and yes, it is removed from the movement at this point, according my instruction 1 (Ihave used the word 'lever' there):   Ok, let sey the barrel arbour makes 6 full turns when winding the spring in the barrel from unwound to fully wound state of the spring. Let sey that the barrel makes 4.5 full turns when winding the clock from fully unwound (the line is on the barrel) to fully wound (the line is on the fusee) state. This means that You should not wind the spring in the barlel when adjusting the initial tension to more than 1.5 turns of the arbour of the barrel.  If You make 2 full turns, then when winding the clock, the barrel will be able to turn to only 4 turns, so the limiting device will not limit the rotation of the fusee arbour and You will be able to force the line much more than when the limiting device acts, also the power reserve will be less. Hope this is clear now... Yes, but again - not the pendulum, but the anchour.   About the loosing time... In this kind of escapement, the frequency pritty much depends on the torque. The higher torque - the highrer frequency. This is because this escapement forces the pendulum to oscillate significantly faster than it's own resonant fequency. The frequency depends on the 'depth' of the escapement too - the deeper escapement is, the lower the frequency, and the higher amplitude of pendulum oscillations. The heavier the pendulum is, the harder to the movement (the escapement torque) to force the pendulum to oscillate faster than it's own frequency. And in the end, the own pendulum frequency depends only on the pendulum lenght and a little on the suspension spring 'strenght' This are all the relations between all the factors. You can try to use the old spring (if it is not broken) and see if the clock will work faster with it. Yes, the old springs of fusee clocks sometimes give bigger torque than modern ones, no matter if they seem to be 'set' You can shorten the pendulum to achieve correct frequency. If the torque is reduced, but enough for the movement to work reliably,  then reduced torque will only lead to lessen the wear. The torque in fusee movements is more or less constant all the time, this is the function of the fusee. You can use the Clock Tuner  free app for android to adjust faster the clock rate. You will need to know the BPH of the movement, so count the teeth of the wheels and pinions and calculate the BPH
×
×
  • Create New...