Jump to content

What would you Do?

faolteam
 Share

Recommended Posts

faolteam Member

faolteam

Posted
Posted

Just a recap of the story : 

Swiss Army Watch
Hi I got a Swiss army watch repaired From a  (Very Reputable Dealer)   it need a battery and Spindle for turning watch cost me 85 Euros...

I left it in to a reptuable jewellers but when I got it back it was going forward by 3 hours So I went back with watch and they took it back in again two months later I have to ring them he eventually gets back to me and says its a problem with the mechanism now but would fix it for 200 and guarantee it for a year 

What I want to ask is should they not have noticed this the first time ,

Well the Short answer is they should have after a legal email i sent them they have since come back to me with the following  answer 

Thank you for your email of  I am sorry to hear of the trouble that you’re having with your watch.

Your watch was sent out directly to a certain  service centre in the UK. They replaced the battery and crown as deemed necessary. The fee of €85.00 was for this alone and did not assume any further warrantees on the movement other than for the work that was carried out.

Subsequently, as you discovered, your watch did not work correctly upon return to you and we apologise for that disappointment. Watch making is not an exact science and at times can be frustrating, however, this company acted in good faith by performing the most obvious, and least expensive option by replacing the battery.

They have now estimated for a replacement movement at €285.00 and have deducted the €85.00 battery fitting cost leaving a nett estimate to you of €200.00.

We note that you have declined this and that the watch has been returned to you undone.

On receipt of your email,  we have  reviewed the history of your watch and has concluded that at the outset, the repair company  could have declined to carry out a battery change and simply estimated for a movement at €285.00.

You would then have had the option to decline this and would not have been out of pocket. For this reason, and notwithstanding we will return undone fee of offering you a refund of the unsuccessful €85.00 battery charge. This is offered without prejudice and the alternative offer of the replacement movement at €200.00 remains open to you, as recommended by this company.  

What would you do after all this trouble i had thanks for any advice ?

Link to comment
Share on other sites
oldhippy Distinguished Member

oldhippy

Posted
Posted

 I would not let them have it back. I know I retired a long time ago, £85 for a button and a battery to me that seems like day light robbery and they had to send it away. I would never have let them have it in the first place. Find a watchmaker that carries out the repairs on the premises. The shop you took the watch too is responsible for the repair, they should take it up with the ones that so called repaired your watch. Part repairs is risky, I soon stopped this practice.  

  • Like 1
Link to comment
Share on other sites
frenchie Distinguished Member

frenchie

Posted
Posted

Their excuse is rubbish in my opinion: a "watch maker" person who replaces a battery and a stem and does not notice that the watch doesn't work right should not be in business, especially for 85 Euro (the cost of a new  battery is probably 1 or 2 euros)!!! that's just robbery for a simple watch, again, just my opinion. They are avoiding any responsibility for the work they did.

Leave an honest review online that people can see. Never go there again.

 

Take the money, your watch, a go somewhere else where they do their own work (oldhippy has excellent advice).

  • Like 1
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing


  • Recently Browsing

    • No registered users viewing this page.

  • Topics

  • Posts

    • JohnR725
      Epilame / Fixodrop

      By JohnR725 · Posted

      one little minor problem with your chemistry experiment here which is what exactly is epilam? In other words is it an exact substance with the chemical you specify or is it a term? For instance originally it was steric acid either dissolved in some sort of solvent or it was applied by vaporizing it. Then now it's all kinds of different things the watch companies all have different ideas there's a whole bunch of patents. So is not always an exact substance.   let me snip out a image from the patent that I attached up above. Notice I highlighted something it seems to disagree with your evaluation.  
    • nevenbekriev
      Pocket watch escape wh

      By nevenbekriev · Posted

      I guess You had to try, as it would be hard to sleep without that try, but, I know the result before the experiment... As I told before, the friction will be so big that the wheel will not turn. The pivots have to be thin and polished - the bigger the number of the wheel (2th, 3gh, 4th...), the thinner the pivot. What You are trying to do is possible, but forming the new thin pivot must be done on lathe. Thus the wheel will get shorter, but can have new pivot without the drilling for normal standard repivoting. Then piece of brass can be soldered under the pivot hole in the bridge and new hole drilled in it to form the new bearing.  Well, this way is not the recommended one, not quite correct, but it is possible to do for the excersize... When I say lathe, lathe may be verry simple, someting like turns, but made of what one has in reach of his hands. If You want to try, I will try to guide
    • JohnR725
      Without Our Forum

      By JohnR725 · Posted

      yes by all means let's gather up our weapons tar feathers find the nearest tree in case Mark is not agreeable to our terms on our demands and storm his Castle. I don't quite understand what you're trying to do here? In other words you want Mark to somehow guarantee that the group will live on forever no matter what? You want Mark to somehow change his business model of what is trying to do or should we just take the group away from him? oh and is quite possible that Mark never realized that his discussion group would take on a life of its own. That the members of the group would like to continue on forever.  
    • RichardHarris123
      Second hand watch market.

      By RichardHarris123 · Posted

      I'm not sentimental, I see it this way.  I inherit something I  don't like, I could sell it, buy something I do like and remember the person with the new item.  For example, I  inherit a watch ( I haven't), I don't like it, I  buy a watch I do like, every time I look at the watch, I think of the person. 
    • Neverenoughwatches
      Second hand watch market.

      By Neverenoughwatches · Posted

      A lot of it has to do with a generations attitude.  Have we reached a generation of folk yet that have no sentimental values ie. Just an object to sell . I expect my kids will sell my collection , maybe keep one valued piece. Not being in the game very long, i have no idea when the sale of old watches boomed or if it has even reached its peak yet. If we go back 20 years what were ebay sales like then, expense wise and volume ?
×
×
  • Create New...