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eBay Crystal Let Down

thor447
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thor447 WRT Addict

thor447

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I recently purchased a replacement crystal for a Seiko Lord Matic that I'll be starting soon.  I found one on eBay for a good price, the seller had a 100% rating with nearly 1500 reviews.  The crystal was listed with a condition of 'New with tags', what I got was a completely unusable crystal, scratched and cracked beyond repair.  I've never asked for a refund before on eBay, but I submitted a request for this.  Hopefully I'll get word back from the seller before pushing the issue further with eBay.   Bad luck I suppose.  It's not any sort of specialty crystal, so I'll probably just get on Cousins and place an order for one that will work.

Here's what the eBay seller considers 'New with tags'. 

960744289_BustedeBayCrystal.thumb.JPG.ba90e101bd58fd85eb0d7e71b0722222.JPG

Edited by thor447
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Neverenoughwatches Distinguished Member

Neverenoughwatches

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4 hours ago, thor447 said:

I recently purchased a replacement crystal for a Seiko Lord Matic that I'll be starting soon.  I found one on eBay for a good price, the seller had a 100% rating with nearly 1500 reviews.  The crystal was listed with a condition of 'New with tags', what I got was a completely unusable crystal, scratched and cracked beyond repair.  I've never asked for a refund before on eBay, but I submitted a request for this.  Hopefully I'll get word back from the seller before pushing the issue further with eBay.   Bad luck I suppose.  It's not any sort of specialty crystal, so I'll probably just get on Cousins and place an order for one that will work.

Here's what the eBay seller considers 'New with tags'. 

960744289_BustedeBayCrystal.thumb.JPG.ba90e101bd58fd85eb0d7e71b0722222.JPG

Aye thor mate. You will definitely get a refund. Does sound like a mistake, you dont get 100% good feedback selling items like this. If packet sealed the seller wont have known.

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thor447 WRT Addict

thor447

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13 minutes ago, Neverenoughwatches said:

Aye thor mate. You will definitely get a refund. Does sound like a mistake, you dont get 100% good feedback selling items like this. If packet sealed the seller wont have known.

It wasn't sealed, but we'll see what happens I suppose.  It isn't the end of the world though.  I think I paid around $27 for the crystal after shipping.  

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thor447 WRT Addict

thor447

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5 minutes ago, Neverenoughwatches said:

Ebay is all for the buyer. But i doubt the seller will quibble and risk a hit on his feedback.

I intentionally haven't left any feedback yet for the seller, in the hopes they'll just provide a refund or send me another.  I wanted to give them an opportunity to make it right before making them take a hit on their 100% reputation.  I'm sure it'll get resolved eventually.

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Neverenoughwatches Distinguished Member

Neverenoughwatches

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14 minutes ago, thor447 said:

I intentionally haven't left any feedback yet for the seller, in the hopes they'll just provide a refund or send me another.  I wanted to give them an opportunity to make it right before making them take a hit on their 100% reputation.  I'm sure it'll get resolved eventually.

Yes mate thats good that you play fair some dont and dont forgive mistakes 👍

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