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Mac Update

clockboy
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clockboy Distinguished Member

clockboy

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Just an update for any mac users.

Took my Macbook pro the Apple store genius bar and after the tech had checked the hard drive and did various diagnostic tests found a programme named “Trusteer Rapport” that was not loading correctly. This software many banks recommend for extra security. However according to the tech this software causes many issues for many of its customers. Also is was extremely difficult to delete it was a good job the tech did it. 

 

He recommended that I start using Time Machine (Mark mentioned this) and I therefore purchased for £49.99 a Seagate backup Plus 500GB and backed up my machine. Next week it is a return to the Mac shop for a complete un-install & re-installation because the tech thinks there is still an issue with the hard drive. I asked about external devices not working with Yosemite. He said he had not had any reports on this and the Seagate back up plus was an external HD.

So my previous post might not be correct. In my opinion I would still check that your external HD,s are compatible if installing Yosemite

 

This is all way over my head and ironically that is why I changed to Mac,s 3 years ago. I am just not interested in computers. I just want to use it and when finished with it close it.This is the first  issue I have had in over three years of use.

 

There have been few post re-why a Mac etc etc well all the above was FREE.

Last night 3/4 of hour with a tech plus another visit next week. In my opinion Apple offer real customer care and advise…

Edited by clockboy
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WillFly Distinguished Member

WillFly

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Interesting stuff. I refuse to do online banking as I don't trust bank security. Apple machines are very free of viruses, worms and getting hacked, on the whole, but I'd prefer to do any money transfers by telephone. Having said that, I use PayPal and credit cards online!

 

I have a terabyte hard drive that I use with Time Machine - which reminds me: must do a backup today!

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clockboy Distinguished Member

clockboy

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I do online banking with First Direct for aprrox. 20 yrs who were the fist telephone banking. Must say they have been very good and have picked up twice when someone tried to clone my card. When purchasing anything online if possible I choose PayPal as it is another level of security.

I should have used Time Machine from the start but I really struggle to get interested in computers.

Edited by clockboy
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