Jump to content

Tag 1500 Ladies bezel damaged

jmw

By jmw
in Watch Repairs Help & Advice

 Share

Recommended Posts

digginstony Super WRT Addict

digginstony

Posted
Posted
Alright, but aren't talking about law here. Not all cases go to course, and if they do, it is small claims. Just a simple practical precaution. Which service manager would have the face to claim that damage was pre-existing when pictures had accompanied the watch?
 

Absolutely agree with you. Pictures are better than no pictures. Just don't get wrapped up in an expensive legal case where the only people who really profit is solicitors and barristers

Sent from my SM-G920F using Tapatalk

digginstony Super WRT Addict

digginstony

Posted
Posted
I just wondered Tony, as it didn't seem to be relevant to the original post.

The point is that with restrictive practices becoming more common in the watch industry regards the Swiss and the treatment as alleged by the OP, the more likely people are going to have to use these appointed service centres, With the disappearance of the independent watchmaker/Repairer. People need to protect themselves.
Also with the higher costs involved, these watches I believe are going to become less as a practical timepiece and more an object of investment.
If the Tag centre do agree to repair the watch in question I strongly recommend that the OP take delivery in the presence of somebody deemed independent. If the Tag service is capable of returning a watch in such condition, what's to say next time they won't just send him an empty box! Without a witness see where you are then.

Sent from my SM-G920F using Tapatalk

DouglasSkinner WRT Addict

DouglasSkinner

Posted
Posted

Abominable!  Goes to show that, like car repair, taking your watch an "authorized service center" can be also be risky.  My guess is that some--I don't know how many--have figured out ways to game the Swiss-imposed system as here in America, such centers simply need certification; they don't have to be facilities and personnel actually owned and employed by the company in question.  In fact, I know some very talented watchmakers who have been denied certification simply because the company doesn't want to give competition to pre-existing service centers nearby.  Competition would naturally put pressure on the company to lower prices for service while letting the customer choose by reputation and not because it's the only place to go.

  • Like 1
jmw New Member

jmw

Posted
  • Author
Posted
On 11/03/2017 at 10:26 AM, Chopin said:

Wow what a terrible job. It's as if they sent it hoping that you wouldn't notice... Please keep us up to date as to how it all moves along.

Ok, quick update. Returned to TAG UK repair centre. Good news is that the bezel will be replaced 'on this occasion' free of charge.

They have not given any indication yet as to what caused the damage or why it was returned in this condition after they serviced it in the first place. Only downside is that at the moment they are estimating another month until the watch is returned.

I'll update again when the watch is returned.....

  • Like 3
digginstony Super WRT Addict

digginstony

Posted
Posted
Ok, quick update. Returned to TAG UK repair centre. Good news is that the bezel will be replaced 'on this occasion' free of charge.
They have not given any indication yet as to what caused the damage or why it was returned in this condition after they serviced it in the first place. Only downside is that at the moment they are estimating another month until the watch is returned.
I'll update again when the watch is returned.....

To me they are not accepting any liability (replaced on this occasion) and are undertaking repair as a goodwill gesture. You've had a good result and can't expect anymore than that without specific proof of negligence.

Sent from my SM-G920F using Tapatalk

  • 4 weeks later...
jmw New Member

jmw

Posted
  • Author
Posted
On 19/03/2017 at 1:01 PM, jmw said:

Ok, quick update. Returned to TAG UK repair centre. Good news is that the bezel will be replaced 'on this occasion' free of charge.

They have not given any indication yet as to what caused the damage or why it was returned in this condition after they serviced it in the first place. Only downside is that at the moment they are estimating another month until the watch is returned.

I'll update again when the watch is returned.....

Received the watch back today complete with a new bezel foc.

It is a good result, but only as expected. No indication given of what may have caused the damage.

First pic below shows how it was returned after the service (full quartz movement overhaul).

The second, after the bezel repair...

IMG_3056.jpg

IMG_3092.jpg

  • Like 3
 Share
Go to topic listing

  • Recently Browsing

    • No registered users viewing this page.

  • Topics

  • Posts

    • Michael20
      French drum novice

      By Michael20 · Posted

      Regarding the spring winders, I made my own and used copper pipe reducers as the tubes to retain the spring. You will need to cut out a section for the end of the spring to protrude but if you watch one of the many videos on this subject that will make sense. You can find a selection of sizes on Ebay for very little cost. I'll attach a pic showing one of mine.  Good luck!
    • JohnR725
      Omega sweep second pinion friction spring - correct tension IS important

      By JohnR725 · Posted

      There were things bothering me about this discussion that took me a while to figure out the problem. In the image below it appears to be the spring may be pushing up? Normally when Omega has a spring pushing up the pinion has a pivot with a bridge to hold it in place so in other words the spring can push on something that stationary as opposed to this which appears to be floating? To understand the problem with the above image we need another image of side view which I have below. In my image down below on the left-hand side it agrees with the image up above. But the only problem is the left-hand side is defective and the right-hand side image is the way it's supposed to look. Then Omega if you can access the right documents does explain how and why this problem occurs. With the pinion floating around it might be assumed that you support it when putting on all the hands but you do not because as noted below if you do this small bush on the pinion will relocate out of position exactly what we see in the image up above.   Then Omega does not mention this but there is a possibility of also damaging the pinion and causing the bush to move to where it's not supposed to be when removing the hands.   
    • LittleWatchShop
      Regulating is too touchy

      By LittleWatchShop · Posted

      Maybe show us 1) the watch, 2) timegrapher readings in DU, DD, PU, and PD.
    • Louis1969
      Regulating is too touchy

      By Louis1969 · Posted

      The timegrapher displays significant beat error variations in the dial-up position. When the watch is lying flat (face up), the beat error is much higher than in other positions. Beat error readings are inconsistent, with especially large gaps in the face-up position.  Please help !  
    • Geotex
      Informational universe.

      By Geotex · Posted

      Looks like an open-access journal that runs as a glorified pre-print server with no true peer review, so it’s not easy to judge the veracity of the conclusions.
×
×
  • Create New...