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Posted
Alright, but aren't talking about law here. Not all cases go to course, and if they do, it is small claims. Just a simple practical precaution. Which service manager would have the face to claim that damage was pre-existing when pictures had accompanied the watch?
 

Absolutely agree with you. Pictures are better than no pictures. Just don't get wrapped up in an expensive legal case where the only people who really profit is solicitors and barristers

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Posted
I just wondered Tony, as it didn't seem to be relevant to the original post.

The point is that with restrictive practices becoming more common in the watch industry regards the Swiss and the treatment as alleged by the OP, the more likely people are going to have to use these appointed service centres, With the disappearance of the independent watchmaker/Repairer. People need to protect themselves.
Also with the higher costs involved, these watches I believe are going to become less as a practical timepiece and more an object of investment.
If the Tag centre do agree to repair the watch in question I strongly recommend that the OP take delivery in the presence of somebody deemed independent. If the Tag service is capable of returning a watch in such condition, what's to say next time they won't just send him an empty box! Without a witness see where you are then.

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Posted

Abominable!  Goes to show that, like car repair, taking your watch an "authorized service center" can be also be risky.  My guess is that some--I don't know how many--have figured out ways to game the Swiss-imposed system as here in America, such centers simply need certification; they don't have to be facilities and personnel actually owned and employed by the company in question.  In fact, I know some very talented watchmakers who have been denied certification simply because the company doesn't want to give competition to pre-existing service centers nearby.  Competition would naturally put pressure on the company to lower prices for service while letting the customer choose by reputation and not because it's the only place to go.

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Posted
On 11/03/2017 at 10:26 AM, Chopin said:

Wow what a terrible job. It's as if they sent it hoping that you wouldn't notice... Please keep us up to date as to how it all moves along.

Ok, quick update. Returned to TAG UK repair centre. Good news is that the bezel will be replaced 'on this occasion' free of charge.

They have not given any indication yet as to what caused the damage or why it was returned in this condition after they serviced it in the first place. Only downside is that at the moment they are estimating another month until the watch is returned.

I'll update again when the watch is returned.....

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Posted
Ok, quick update. Returned to TAG UK repair centre. Good news is that the bezel will be replaced 'on this occasion' free of charge.
They have not given any indication yet as to what caused the damage or why it was returned in this condition after they serviced it in the first place. Only downside is that at the moment they are estimating another month until the watch is returned.
I'll update again when the watch is returned.....

To me they are not accepting any liability (replaced on this occasion) and are undertaking repair as a goodwill gesture. You've had a good result and can't expect anymore than that without specific proof of negligence.

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  • 4 weeks later...
Posted
On 19/03/2017 at 1:01 PM, jmw said:

Ok, quick update. Returned to TAG UK repair centre. Good news is that the bezel will be replaced 'on this occasion' free of charge.

They have not given any indication yet as to what caused the damage or why it was returned in this condition after they serviced it in the first place. Only downside is that at the moment they are estimating another month until the watch is returned.

I'll update again when the watch is returned.....

Received the watch back today complete with a new bezel foc.

It is a good result, but only as expected. No indication given of what may have caused the damage.

First pic below shows how it was returned after the service (full quartz movement overhaul).

The second, after the bezel repair...

IMG_3056.jpg

IMG_3092.jpg

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    • A few things you should find out before you can mske a decision of what to do. As Richard said, what is the crown and all of the crown components made of . Then also the stem .  The crown looks to have a steel washer that retains a gasket. So be careful with what chemicals you use to dissolve any stem adhesives or the use of heat. You might swell or melt the gasket unless you are prepared to change that also . The steel washer maybe reactive to alum. Something I've just used to dissolve a broken screw from a plate. First drilled out the centre of the screw with a 0.5mm carbide . Dipped only the section that held the broken screw in Rustins rust remover. This is 40 % phosphoric acid. 3 days and the screw remains were completely dissolved, no trace of steel in the brass threads. A black puddle left in the solution.
    • I suppose this will add to the confusion I have a roller jewel assortment. It lists out American pocket watches for Elgin 18 size and even 16 size it's a 50. But not all the various companies used 50-50 does seem to be common one company had a 51 and the smallest is 43. American parts are always interesting? Francis Elgin for mainsprings will tell you the thickness of the spring other companies will not even though the spring for the same number could come in a variety of thicknesses. But if we actually had the model number of your watch we would find it probably makes a reference that the roller jewel came in different dimensions. So overlook the parts book we find that? So it appears to be 18 and 16 size would be the same sort of the arson different catalog numbers and as I said we don't have your Mongol know which Log number were supposed to be using. Variety of materials garnered her sapphire single or double but zero mention about diameters. Then in a section of rollers in this case rollers with jewels we do get this down in the notes section Roller specifications but of course zero reference to the jewel size. I was really hoping the roller jewel assortment would give us sizes it doesn't really. But it does show a picture of how one particular roller jewel gauge is used  
    • Seems to still do it through my mobile data, I use an android phone almost exclusively, but I'll double check it. Thanks mark Strange, I'll try my laptop that utilities edge. I've been on site half hour since I got home, it hasn't done it yet. Thanks John
    • At work, I'm on MS Edge, not through chose, on my phone, chrome, no issues with either. 
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