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Bergon Cannon Pinion Remover Not Working. Help needed!


VWatchie

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I probably thought about it for a year, before pulling the trigger on a Bergeon 4854 Cannon Pinion Remover, thinking expensive but that it would be the ultimate tool for the job. Especially so having seen Mark Lovick use this tool in his videos, for example this video.

Well, it certainly didn’t work out the way I was expecting. It simply won’t pull the cannon pinion. I’ve recorded a video of it here.

I don’t think I’m doing anything wrong, and I don’t think the remover has any parts missing as I took it apart in an attempt to figure out how it works. It seems to be a simple enough design to understand. Anyway, I guess I could be wrong about that, and if so please let me know!

When looking at Mark Lovick’s video the design of the tool (the grabbing part) looks different from my copy of the tool. I guess Bergeon changed the design and unfortunately into something that just doesn’t work, but I agree, that doesn’t sound very plausible.

Well, I’m more than puzzled! What should I do?

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Minimum size is 1.0 mm . Most cannon pinions for smaller watches are 0.8 to 0.9 . But as you say Mark's tool looks different then yours. Can it be adjusted maybe? Like a pin vice?

Edited by rogart63
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I had the same issue. The new bergeon canon pinion mover tool does not work with the smaller pinions. Really annoying considering the price. Looking at the vintage versions of this tool they close to a finer setting. Maybe there now made in India !!!

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1.0 mm! That was unexpected and that information doesn't seem to be available anywhere. I've checked all I could find on CousinsUK.com and Bergeon's page for this tool, but I can't find any info on this limitation. No, as far as I can see it can't be adjusted.

Anyway, I've now tried it with my Unitas 6498, and it works fine. The other movement I tried it with, the one in the video, was a Vostok 2414 having a cannon pinion being approx. 0.9 mm.

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1 hour ago, clockboy said:

I had the same issue. The new bergeon canon pinion mover tool does not work with the smaller pinions. Really annoying considering the price. Looking at the vintage versions of this tool they close to a finer setting. Maybe there now made in India !!!

Yes, annoying is the word, especially considering the price! No wonder the used vintage versions seem to be more expensive on eBay.

Anyway, good thing we're discussing it here so that future byers will know what to expect!

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20 minutes ago, TimFitz said:

Well that really stinks! Bergeon products are way over priced & not the quality they were!

I myself don't own a canon  pinion remover because I work on Pocket watches.

Will they refund your money?

I haven't decided whether I want to keep it or not, but I'm leaning towards trying to get a refund. Got it from cousinsuk.com (which I really like) and on their site they're basically just relaying the info that Bergeon puts out. Anyway, the advertising says:

* For small and large watches
* Adapted to all calibres

And that's definitely misleading, so I don't think they would object. Yes, I've made up my mind, will try to get a refund and then try to find a vintage version on eBay.

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Well that really stinks! Bergeon products are way over priced & not the quality they were!
I myself don't own a canon  pinion remover because I work on Pocket watches.
Will they refund your money?

You should have one for pocket watches, mine is made by K&D .....


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On 2-6-2018 at 5:23 PM, VWatchie said:

I haven't decided whether I want to keep it or not, but I'm leaning towards trying to get a refund. Got it from cousinsuk.com (which I really like) and on their site they're basically just relaying the info that Bergeon puts out. Anyway, the advertising says:

* For small and large watches
* Adapted to all calibres

And that's definitely misleading, so I don't think they would object. Yes, I've made up my mind, will try to get a refund and then try to find a vintage version on eBay.

I would think you did not get the correct info so a full refund would be the only option.

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Word from cousinsuk; they will take the case to the supplier. I would assume Bergeon.  My Russian watches are’t exactly small, so I don’t see how they could deny me a refund. I’ll keep you updated.

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Here's the message I got from CousinsUK. Once I hear from them again I'll let you know:

"Thank you for contacting our management team.

We have forwarded all your information to the supplier as a matter of urgency and are awaiting a response.

Unfortunately, we cannot exchange or credit your item until the supplier has confirmed the item is faulty in manufacture. Please be aware the supplier may request the item to be returned for investigation and that the manufacturer insists that they are the only ones who are able to authorise an exchange.

We will come back to you as soon as possible and apologise for any inconvenience"

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47 minutes ago, jdrichard said:

I bought a vintage remover and it works great


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Lucky you! Congrats! Does the grabbing/gripping part look the same as that shown in Mark Lovick's video (link in my first post)?

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8 hours ago, Watchtime said:

strange way of doing business as you bought it at Cousisns so they have to deal with it and refund you...nothing to do with Bergeon, that is the problem of Cousins, not yours. European law.

European Consumer Protection laws and regulations only apply to purchases made by an end user. When you open your account with Cousins you accept that you're purchasing for business or your trade, hence you forfait on that.

That being said, I believe what Cousins is doing is getting Bergeon to provide a correct representation of this tool, in order to update their website and avoid future confusion.

I have no doubt that in they end they will act fairly and correctly as they always did with myself and other members here.

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  • 2 weeks later...
On 6/19/2018 at 12:07 PM, Watchtime said:

any news on this?

Indeed, and thanks for asking!

CousinsUK has updated their website and has offered me a refund! :Bravo:

Quote from Sam Cousins:

"I have heard back from Bergeon who have stated that "the tool can lift cannon pinions diameter Ø1.00 to Ø1.80mm". I have added this information to our website"

I must say I was impressed by CousinUK's customer service before, but even more so now! I will definitely keep going to them for my future needs!

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Indeed, and thanks for asking!
CousinsUK has updated their website and has offered me a refund! :Bravo:
Quote from Sam Cousins:
"I have heard back from Bergeon who have stated that "the tool can lift cannon pinions diameter Ø1.00 to Ø1.80mm". I have added this information to our website"
I must say I was impressed by CousinUK's customer service before, but even more so now! I will definitely keep going to them for my future needs!

They are the best

Sent from my GT-N5110 using Tapatalk

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