You mean removing  balance complete, or the hairspring? Have you eve worked on a wathc mov't before? Watch the video below but be aware that is a very delicate area, so it's pretty normal for a beginner to cause damage.      

I suspect that a different instrument will show the same as the current one. I would follow the suggestions given above for fault finding.

Hi all,   I need to replace the balance spring of my Seiko divers watch but am unsure how it comes off. It looks to be clipped in but didn’t want to try and pop it out and cause damage, does anyone know how these come out?   Thanks in advance   Carl     Sent from my iPhone using Tapatalk

Agreed. I sent them an email over the weekend, hoping for a reply early this week. Sent from my SM-G970U1 using Tapatalk

The movement indicates 21.    I count 21.  4 - balance staff 1 - impulse 2 - pallet fork 2 - pallet 2 - escape wheel 1 - second wheel 1 - third wheel 2 - intermediate wheel 6 - reversing wheels All accounted for.    Waiting on new Timegrapher to arrive. Update will be forthcoming once it arrives.