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Tag crown come off


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does anyone know how much this would be to fix and is there anywhere special i'd need to take it or can a normal jewellers repair it? I don't know what I've done to it sorry :/ The crown has come off and a spring popped out but I couldnt find it when it fell. I'm not very knowledgable as you can see, its my first watch.

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You will need a new crown. Not all jewellers can do this. If you are in the UK then premier watch repairs in Bristol can help you otherwise you will need to find an authorised Tag repairer in your area as many Tag crowns are restricted in supply.


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Hard to tell from your photo if its a simple case of the stem coming unscrewed from the crown, do you have a better photo of the crown?  I believe these are a screw down crown for water resistance, so the crown should have a clutch, if you could also get a photo showing what remains in the case tube, we can then offer more help.

I have access to TH parts, but I'm not in the UK, I'm from the UK though if that helps, I reside in Finland.

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I have my tag warranty still in date, would this repair be covered on that? 


That's a question for Tag but I highly doubt they will accept it as a manufacturing fault.


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any idea on how much it would cost at a jewellers?


That's a question for the jeweller. The crowns cost about £30 to £40 wholesale. What they charge to fit it and pressure test it is another thing. Sending it to a watchmaker such as I mentioned earlier will cut out the middle man. Remember, jewellers will charge a mark-up on the cost from their watchmaker or what Tag charges should they send it to them on your behalf.


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I think your best bet would be to send it direct to Tag Heuer and request a repair under warranty their service centre is based in Manchester if you live in the U.K, you can request a repair online then ship your watch to them, they will even send out a shipping kit to your home address in order for you to safely send the watch, the whole process from sending to progress of repair can be tracked online.

 

http://customer-service.tagheuer.com/en-gb/home

If not in the U.K you need to find the service centre in your country.

My feeling is they would treat this as a warranty repair but you would be notified if they wont and told how much the repair will be.

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That's a question for Tag but I highly doubt they will accept it as a manufacturing fault.


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Hi, I don't want to get involved in the watch side of this, except to say if you are in the Uk and that part has failed during warranty period, if the manufacturer (tag) will not play ball then discuss making a claim under 'latent defect'. You will be surprised how many corporations soon give you their full attention and you will soon get satisfaction. Look up 'latent defect claim' on google for more information. Good luck and I hope it helps


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  • 2 years later...


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    • Yes, "Sold out" is difficult to understand. There doesn't seem to be a lot going on. It's been nine months since any new video was published on the Watch Repair Channel. The Level 4 course on watchfix.com has been in progress for what feels like forever (several years!?). Maybe Mark's enterprises aren't doing well or perhaps already so profitable there's nothing much to motivate him for more material. Or, perhaps these days he's more into crochet. The real reason is probably something entirely different but it would be nice/interesting to know. I don't mean to sound gloomy or pessimistic, but I wouldn't be surprised to be met by an HTTP 404. Every day feels like a gift.
    • Steel has some funny properties, or at least counterintuitive. The modulus of elasticity is effectively (not exactly, but close enough) the same for steel that is annealed and hardened. What changes is the point of plastic deformation* . If the movement of your spring doesn't pass that, it should work fine. It looks a little thick, I would thin it a bit maybe from the main body out about halfway, maybe 10-20% thinner (not in thickness, along its form). But if it works it works!   *So- if you have two bars of the same steel, one annealed, one at 600 Vickers (general hardness watch arbors might be), clamp them to a table so the same length is hanging out, and put a weight on the ends, they will bend the same amount. But if you continue to add weight, then remove it, at a point the annealed bar won't return to its original straightness. That's the point of plastic deformation. But up to that point, as springs, they are the same. However- their wear characteristics will be very very different. And getting the hardened bar past its point of plastic deformation takes a lot more effort.
    • @JohnR725 now that you've mentioned it. This is actually the second aftermarket spring (same place and brand) I ordered as the first one broke. The eye on which the arbor pulls on, broke off on the first spring after the first wind, and also it was a bit to large for the arbor. Looked like on one the second picture in the 2nd group. The second one was exactly the same, I had to bend it a bit, to give it a more prominent curve to the end of the spring so that the arbor catches the eye.  Also I believe both were 5-10mm shorter. Not that I writing that, I feel a bit dumb, as the spring might actually been the problem all along, although its advertised as a substitute to the original...     
    • The CS70 is the only one they show as annealed.  A further search on ebay, I found CS75 and CS100 annealed carbon steel strips  e.g. https://www.ebay.co.uk/itm/314072784422
    • Aloha and thanks for catching all these small but important details, John.  I'm going to give it a shot. The good news is I have a parts movement here with a perfect complete balance.  I will place them side by side for visual reference when doing what you outlined.  It's been a while were I've had a hobby in which I joined a forum.  I forgot just how helpful everyone can be. Mahalo. Frank.
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