Warning regarding International suppliers and the delivery companies that they use " EVRI "

[Neverenoughwatches]

Thought i would just make some members aware of a pitfall with ordering from aliexpress... but not just Ali...but any out of country company that uses EVRI. Two months ago I ordered some tools from Ali , they used Evri parcel delivery at this end to make the final journey in the UK.. Evri's driver dumped my parcel on my door step while I was out, normally I would get three attempts then it would be dropped off at a pick up point for me to collect. I returned home around 4 hours after the delivery to find that some scroat had walked up to my front door and walked off It. The last 2 months i have spent backwards and forwards with Evri and Ali trying to resolve the issue. Evri being extremely unhelpful and unresponsive to my emails and requests to resolve the issue. the deal is that the buyer must approach the seller to handle the situation,  which i did, he was also very unhelpful and said i must deal with the delivery company direct. After endless Emails to Evri, their managers and the CEO and promises to fix the situation for me, I eventually received a phone call this morning, most probably due to a huge rant from me in an email yesterday containing all manner of threats. The Evri agent drafted me an email while i was on the phone with him, explaining the driver's cock up, something that ive been asking for 6 weeks. Hopefully Ali will accept this as an " official proof" of lost parcel.  Looking forward to a positive outcome in the next few days, I also have my bank contacting me to help as well. . just to add when i first made evri aware of the stolen parcel, there was no offer to remedy the situation only a promise that it would'nt happen again......which it did 3 weeks later left in a plant pot on my front door step......ffs.....I ask you....." THICK AS F__K ! "

[AndyGSi]

I expect I'm going to have the same issue tomorrow with Evri as an item I got off
eBay was delivered by them to my works at 2pm on Friday (we finish at 12).

Message saying it was left in a safe place which from the photo is behind our bin next to the door so not
expecting it to be their tomorrow as the estate is still used by others over the weekend including 2 garages.

Even though I bought the item from a charity I'll still be looking for my money
back out of principal as I can't understand why people continue to use them!!!

 

[RichardHarris123]

The Royal Mail left a food mixer on the back step, it was absolutely throwing it down, not good for an electrical appliance.  Got home it was gone, complained straight away, got compensated almost immediately, found out one of the neighbours had taken it in but had to rush out and forgot to tell us. 

We ended up with a free mixer.

[mikepilk]

From the Independent : 

"We’ve got your parcel.”

Have any four words in the English language ever had such power to strike fear into the heart of man? In fairness, it’s not the words themselves that spark this thrill of terror – it’s the four letters denoting who’s sent them. When your gaze drifts into the “From” column of your inbox and spots the name “Evri”, you know it’s already too late. Your parcel – and your fate – is in God’s hands now.

Or so goes the legend surrounding the courier. It’s not much of a stretch at this point to call Evri, formerly Hermes UK, Britain’s most hated delivery company (the name change is particularly ironic given the suggestion from some quarters that this 2022 rebrand was merely to shake off the bad reputation associated with its previous moniker).

A new Ofcom report, published on 28 October, has revealed that, once again, Evri is at the bottom of the customer satisfaction leaderboard when it comes to handling complaints.

It's luck as to who is doing your deliveries. The lady who does mine is very good. I have the app on my phone so get notifications of deliveries, and you can set a default 'safe place' to use if you are not in.

I wouldn't use them out of choice.

[rehajm]

In the US it’s all dependent on your ‘last mile’ people. Near me the USPS people chomp at the bit at the chance to send your package back to UK or India or China. DHL is usually the expensive preferred carrier for important parcels bit the girls driving the trucks can’t figure out how to get in the gate at the end of the street so they give up… UPS is the usual slow, high cost shipper but suddenly they are the most reliable. Our truck driver is great…

Edited November 3 by rehajm

[Neverenoughwatches]

7 hours ago, AndyGSi said:

I expect I'm going to have the same issue tomorrow with Evri as an item I got off
eBay was delivered by them to my works at 2pm on Friday (we finish at 12).

Message saying it was left in a safe place which from the photo is behind our bin next to the door so not
expecting it to be their tomorrow as the estate is still used by others over the weekend including 2 garages.

Even though I bought the item from a charity I'll still be looking for my money
back out of principal as I can't understand why people continue to use them!!!

 

Like I said Andy " thick as f--k " their policy is to go through your seller with any issues they've caused,  my issue i was dealing with probably some back street warehouse in China, hopefully Aliexpress will step in to help me out.  But contacting Evri , all you will get is promises it won't happen again....which it does, my last email to them today was if by chance evri leave a parcel on my doorstep again , i will run through an unsafe delivery and stolen parcel again dispute regardless of wether its stolen or not. I wont post the label I've stuck on my front door addressed to evri drivers. If the same driver as before brings a parcel and i answer, he will have the parcel snatched from his hands and the door slammed in his face. I was furious yesterday. 

7 hours ago, RichardHarris123 said:

The Royal Mail left a food mixer on the back step, it was absolutely throwing it down, not good for an electrical appliance.  Got home it was gone, complained straight away, got compensated almost immediately, found out one of the neighbours had taken it in but had to rush out and forgot to tell us. 

We ended up with a free mixer.

Royal mail do seem a lot better, take blame and responsibility 

5 hours ago, mikepilk said:

From the Independent : 

"We’ve got your parcel.”

Have any four words in the English language ever had such power to strike fear into the heart of man? In fairness, it’s not the words themselves that spark this thrill of terror – it’s the four letters denoting who’s sent them. When your gaze drifts into the “From” column of your inbox and spots the name “Evri”, you know it’s already too late. Your parcel – and your fate – is in God’s hands now.

Or so goes the legend surrounding the courier. It’s not much of a stretch at this point to call Evri, formerly Hermes UK, Britain’s most hated delivery company (the name change is particularly ironic given the suggestion from some quarters that this 2022 rebrand was merely to shake off the bad reputation associated with its previous moniker).

A new Ofcom report, published on 28 October, has revealed that, once again, Evri is at the bottom of the customer satisfaction leaderboard when it comes to handling complaints.

It's luck as to who is doing your deliveries. The lady who does mine is very good. I have the app on my phone so get notifications of deliveries, and you can set a default 'safe place' to use if you are not in.

I wouldn't use them out of choice.

Anything j buy now on Ebay or otherwise,  I insist that the supplier does not use Evri to deliver my parcel.

18 minutes ago, rehajm said:

In the US it’s all dependent on your ‘last mile’ people. Near me the USPS people chomp at the bit at the chance to send your package back to UK or India or China. DHL is usually the expensive preferred carrier for important parcels bit the girls driving the trucks can’t figure out how to get in the gate at the end of the street so they give up… UPS is the usual slow, high cost shipper but suddenly they are the most reliable. Our truck driver is great…

You're so lucky to live in an EVRI free country

8 hours ago, AndyGSi said:

I expect I'm going to have the same issue tomorrow with Evri as an item I got off
eBay was delivered by them to my works at 2pm on Friday (we finish at 12).

Message saying it was left in a safe place which from the photo is behind our bin next to the door so not
expecting it to be their tomorrow as the estate is still used by others over the weekend including 2 garages.

Even though I bought the item from a charity I'll still be looking for my money
back out of principal as I can't understand why people continue to use them!!!

 

One of my wife's friends ordered an expensive coat from foot locker that use Evri to deliver.  The driver took a picture of his empty car boot as proof of delivering to safe place.....wtf ??  

[HectorLooi]

I have a delivery dropbox fitted to my wall a couple of years ago. It is probably more to protect my deliveries from the weather than from theft.

So far the delivery guys here in Singapore seem to be quite ok. If the item is too big to fit in the dropbox, they will open my gate and leave it on the bench beside my front door.

I've only had a couple of dense guys leave parcels on top of my wall when it was too big to fit through the slot of my mailbox. Either they have never seen a dropbox or couldn't figure out how to open the cover.

But Singapore is a relatively safe country and theft is almost unheard of. I've seen youngsters "reserve" a seat at the foodcourt during lunchtime by placing their mobile phone on the table, then going off to get their food. I've even seen office workers using their workplace security pass to reserve a seat. Absolute idiots!

 

[Neverenoughwatches]

So no resolution has been reached between Evri and the seller. The seller did not accept the explanation in the email from Evri.....the seller wants an official proof document that is stamped signed etc etc.....so basically bullshit that you'll get from a chinese seller to totally avoid dealing with the situation.  I have been told that Evri dont supply documents like these, so a stalemate has been reached....However i brought paypal into this as my transaction card is linked with PayPal and i use PayPal wherever i can. Paypal protection has stepped up and refunded me..........However.....I will continue to be a total basta.d with Evri until they do something that I'm happy about.....so its going to be a very long year, i never give in....and I never back down from a situation.....my mum used to say " son..your like a mad dog with a bone "

Bye for now chaps .....I have emails to send

Another email to evri's ceo, my new morning routine has been set

[rehajm]

13 hours ago, Neverenoughwatches said:

ou're so lucky to live in an EVRI free country

…a country that perfected the term porch pirate…and in some locations including mine is no longer prosecuting theft.

[AndyGSi]

Well as expected my parcel wasn't their this morning so will have to see what the eBay seller has to say.

[Neverenoughwatches]

2 hours ago, rehajm said:

…a country that perfected the term porch pirate…and in some locations including mine is no longer prosecuting theft. 

 

2 hours ago, AndyGSi said:

Well as expected my parcel wasn't their this morning so will have to see what the eBay seller has to say.

I think you'll be ok Andy, my Chinese seller wants me to jump through hoops.... to get something that the delivery company wont provide. Ive emailed the ceo 3 times today....woth one automated reply to say hes out of his office till weds. Martin Lewis is my next turn in this viscous circle.

[Malocchio]

During covid couriers started doing this "leave the package, ring the doorbell and flee" thing. With the exception that UPS doesn't even try to deliver the package, they take it straight to the access point and claim that no one was home.

[AndyGSi]

36 minutes ago, Neverenoughwatches said:

 

I think you'll be ok Andy, my Chinese seller wants me to jump through hoops.... to get something that the delivery company wont provide. Ive emailed the ceo 3 times today....woth one automated reply to say hes out of his office till weds. Martin Lewis is my next turn in this viscous circle.

Contacted the seller this morning and got the response 'well Evri say they've delivered it'.

[spectre6000]

I had a similar issue recently with Ali-X's shipper... I haven't had my coffee yet today, so I can't remember their name... A seller had sent me a replacement part for something that had previously arrived missing a piece. In the however many weeks it took to ride the slow boat, a wildfire broke out below us in the canyon, and we were evacuated for a week. It was a nationwide news story, you could see the smoke for miles all across the Denver area. The asshole delivery driver marked it as a wrong address and sent it back to China. Ali-X said it was being held by the post office (USPS), which has zero affiliation whatsoever, and since I couldn't prove a negative and whomever was on the receiving end of the dispute didn't seem to understand that USPS and... Whatever they're called have no relation whatsoever, and denied the claim. Ended up having to go through PayPal or my CC to get my money back, and had to return the tool that was missing the part in the first place. The poor seller took a long time to respond for some reason or another, and it sounds like he ended up getting dinged somehow. Everyone lost in that transaction except the shitty shipper.

[Neverenoughwatches]

3 hours ago, AndyGSi said:

Contacted the seller this morning and got the response 'well Evri say they've delivered it'.

Sounds about right Andy, you now have to get Evri to admit they left you parcel  in an unsafe place, i hope yours wasn't valuable. I think ive made some headway today, 4 sarcastic emails to Martijn De- Lange has possibly p.issed him off and the threat of asking Martin Lewis to dedicate one of his programmes to rogue delivery companies with Evri as public enemy no. 1 has put some frighteners on someone at Evri, they are now contacting my seller directly,  which is what i asked for 2 months ago. Give em hell Andy.

2 hours ago, spectre6000 said:

I had a similar issue recently with Ali-X's shipper... I haven't had my coffee yet today, so I can't remember their name... A seller had sent me a replacement part for something that had previously arrived missing a piece. In the however many weeks it took to ride the slow boat, a wildfire broke out below us in the canyon, and we were evacuated for a week. It was a nationwide news story, you could see the smoke for miles all across the Denver area. The asshole delivery driver marked it as a wrong address and sent it back to China. Ali-X said it was being held by the post office (USPS), which has zero affiliation whatsoever, and since I couldn't prove a negative and whomever was on the receiving end of the dispute didn't seem to understand that USPS and... Whatever they're called have no relation whatsoever, and denied the claim. Ended up having to go through PayPal or my CC to get my money back, and had to return the tool that was missing the part in the first place. The poor seller took a long time to respond for some reason or another, and it sounds like he ended up getting dinged somehow. Everyone lost in that transaction except the shitty shipper.

Paypal are coughing up for my losses, something in me just wont let it go, I'm an absolute bugger when I'm riled up .

3 hours ago, AndyGSi said:

Contacted the seller this morning and got the response 'well Evri say they've delivered it'.

Your seller can clearly see where they left it. This isn't classed as a safe delivery,  so it is deemed as lost, if it was delivered into your hands then it would be you that lost it.

[RichardHarris123]

9 minutes ago, Neverenoughwatches said:

something in me just wont let it go, I'm an absolute bugger when I'm riled up .

I have mentioned before, I'm  a decent bloke but cross me and I'll go out of my way to make you pay, one way or another  

[Neverenoughwatches]

Morning people hope we are all well, Paypal coughed up for my missing parcel today, only one day after raising the issue . I suspect its a one off as it's the first time i have asked paypal to step in 

[spectre6000]

I noticed from my aforementioned dalliance that they step in automatically for disputes below a certain dollar threshold. No idea what that is, but there's no way a human was involved in that interaction based on the speed of it. I had a dispute a while ago for a larger amount, and it was much more involved.

[AndyGSi]

Just had another parcel delivered and left in excatley the same place!!!

[tomh207]

Well, at least they are consistent Andy

 

Tom

[AndyGSi]

31 minutes ago, tomh207 said:

Well, at least they are consistent Andy

 

Tom

And if I find out which driver it is they'll be even more consistent.

[RichardHarris123]

The "Boss" receives a text stating a delivery slot and a photo of the driver, she says that you can track your order and it's states the name of the driver.

[AndyGSi]

9 minutes ago, RichardHarris123 said:

The "Boss" receives a text stating a delivery slot and a photo of the driver, she says that you can track your order and it's states the name of the driver.

You do sometimes get the photo of who's delivered it but not always and never seen anything with Evri showing any sort of tracking.

[Neverenoughwatches]

7 hours ago, AndyGSi said:

Just had another parcel delivered and left in excatley the same place!!!

Ffs , useless

5 hours ago, tomh207 said:

Well, at least they are consistent Andy

 

Tom

consistently thick Tom.

4 hours ago, RichardHarris123 said:

The "Boss" receives a text stating a delivery slot and a photo of the driver, she says that you can track your order and it's states the name of the driver.

Yep I've seen both the d.ickheads that left mine on my doorstep, i wont get into how foreign they looked.

[valleyguy]

I received a tool parcel  that had been opened and left on my doorstep this week by evri ordered off ali x sent by cainiao then handed to evri for delivery in the UK, it was a choice 7 day delivery, it was tracked all the way all good on the chinese side, cleared UK customs in 12 minutes, when evri logged it onto their system it sat for 4 days we've got it, were processing it our hub, no movement then it updated at your local centre, following morning out for delivery, i was at home when the parcel was delivered no knock at the door just left on the step.

When i picked it up i could see the parcel had been cut open at the end and side, then some clear tape stuck over the side but not all the way so you could still the box inside as it was still open, the packaging was one of the grey bags lined with bubble wrap, it was three layers deep, it must have been cut open to see what was inside.

I thought the contents of the box won't be there  i was surprised it was, so who opened it the evri driver, evri warehouse staff, UK customs, i don't know if ali choice have a reception centre before it's handed over to evri, but someone opened it, the evri label was stuck over the top of the chinese sellers label, i'm guessing this label may have had watch or similar on it then when opened found it wasn't and not worth stealing it was delivered.

I don't think it was customs who opened it from online searches i've seen photos of packages resealed with tape that says customs on it or opened by customs. I'd bet someone elses mortgage on it been an evri employee.