Question for owners of Roburpress

[JseTay]

20 minutes ago, watchweasol said:

Looking at the video. That’s too much slap in the shaft, for that price I would send it back it’s way too sloppy.

That’s what I was thinking too. It is very disappointing though!

[caseback]

48 minutes ago, JseTay said:

i am thinking about ordering the comprehensive set of dies from Robur too. Do you have any thoughts about it? It’s kind of expensive, about $500, but I kind of want to have the tool with a nice set of dies.

Having the comprehensive set is nice and it's up to you to decide if you want to fork over $500. But if you are in no hurry, I would keep my eyes open for a decent 2nd hand set. Ebay is often very expensive, but depending on your location, there may be local sites (craigslist, kleinanzeigen, marktplaats, ricardo, 2ehands, etc) available. These sets do pop up regularly.

[Neverenoughwatches]

The movement on the shaft makes it look like a cheap Chinese tooltbh I wouldn't be impressed at all for the price. And like Richard said thats regardless of how well it works. As a comparison this preowned KWM cost me 28 quid , German made, the shaft has almost zero side movement fully extended. Another sold the following week with less dies for 18 quid.

[AndyGSi]

2 hours ago, JseTay said:

This a link to a short video I made about the Robur tool I bought. What are your thoughts about the side shake? Should I send it back, or should I try to do something myself to fix it?

Can you confirm what the label says on the front.

[JseTay]

42 minutes ago, Neverenoughwatches said:

The movement on the shaft makes it look like a cheap Chinese tooltbh I wouldn't be impressed at all for the price. And like Richard said thats regardless of how well it works. As a comparison this preowned KWM cost me 28 quid , German made, the shaft has almost zero side movement fully extended. Another sold the following week with less dies for 18 quid.

I bought the tool from Cousins UK. They asure it is original. So I wouldn’t think they sell Robur tools that are fake. And when I contacted Cousins about the problem, they said they had to contact the company in France that makes them.

[JseTay]

22 minutes ago, AndyGSi said:

Can you confirm what the label says on the front.

It says TBRP group. When I contacted Cousins and also brought up the label in the front because it didn’t look like the normal blue label with the name Robur on it, but they said that is the sticker that represents the company group name in France that makes the tools.

[JseTay]

That’s the document that came with it.

[AndyGSi]

4 minutes ago, JseTay said:

That’s the document that came with it.

It would appear then since TBRP have taken over they've lowered their standards as yours is a completely different casting to the one shown in the photo.

[JseTay]

3 minutes ago, AndyGSi said:

It would appear then since TBRP have taken over they've lowered their standards as yours is a completely different casting to the one shown in the photo.

Yes, it seems like it’s not what I was expecting it to be. Probably the old ones were better made.

[RichardHarris123]

5 minutes ago, AndyGSi said:

It would appear then since TBRP have taken over they've lowered their standards as yours is a completely different casting to the one shown in the photo.

Good point, taken over and the standards have dropped.  If so, avoid the company . 

[Bonefixer]

Send it back, and insist they pay the postage. I've got a knock off press that seems better than that. Not good enough. 

[Neverenoughwatches]

Looks different quality 

[Knebo]

Wow, that's a lot of lateral play. My vintage Robur has very little.

I'd also send it back. 

[Neverenoughwatches]

Whats this wierd policy that cousins have if you are not actually in the watchmaking trade, does it affect returns ?

[Mercurial]

That is a lot of slop in the spindle, I’d definitely be sending it back, and asking that Cousins pay for the return shipping. 

Cousins do accept returns on most items. A restocking fee applies in most instances, but should not apply when the goods are faulty or damaged. 

Their Terms and conditions state the following, at 8.1 : 

8.1 Equipment and machinery supplied by Cousins are covered by their respective manufacturer's warranties, details of which are included with the product. Faults which develop within the warranty period should be notified as specified. Cousins will repair, replace or refund, at its discretion, any product which proves within the guarantee period to be defective, except where the defect results from misuse, fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the instructions, lack of technical understanding, alteration or repair without Cousin's approval. Any claim for defect must be notified to Cousins within three days of receipt of the goods or where the defect was not apparent on reasonable inspection within seven days after discovery of the defect. If upon inspection, the Manufacturer deems the product not to be faulty, Cousins reserve the right to return the product to the Customer and to re-invoice.

CousinsUK T&C

I hope that helps,

Mark

[Neverenoughwatches]

6 hours ago, Mercurial said:

That is a lot of slop in the spindle, I’d definitely be sending it back, and asking that Cousins pay for the return shipping. 

Cousins do accept returns on most items. A restocking fee applies in most instances, but should not apply when the goods are faulty or damaged. 

Their Terms and conditions state the following, at 8.1 : 

8.1 Equipment and machinery supplied by Cousins are covered by their respective manufacturer's warranties, details of which are included with the product. Faults which develop within the warranty period should be notified as specified. Cousins will repair, replace or refund, at its discretion, any product which proves within the guarantee period to be defective, except where the defect results from misuse, fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the instructions, lack of technical understanding, alteration or repair without Cousin's approval. Any claim for defect must be notified to Cousins within three days of receipt of the goods or where the defect was not apparent on reasonable inspection within seven days after discovery of the defect. If upon inspection, the Manufacturer deems the product not to be faulty, Cousins reserve the right to return the product to the Customer and to re-invoice.

CousinsUK T&C

I hope that helps,

Mark

I thought there was something about customers that are not in the trade. Warranties affected due to misuses of hobbyists and not professionals. It  wont apply in this case because it  hasn't been used yet......but if the fault becomes worse after it's been used.... beyond reasonable working ability....where does that leave the buyer ?   In all honesty you should get your money back while you still can, and dont let them fob offwith a - thats how they are-  I would be disappointed that they did not take your side and evaluation of it from the off and forget what the manufacturer will say. 

[RichardHarris123]

6 hours ago, Mercurial said:

Cousins will repair, replace or refund, at its discretion,

Here's the get out of jail card. Not sure that's it's legally binding though. 

[Neverenoughwatches]

5 hours ago, RichardHarris123 said:

Here's the get out of jail card. Not sure that's it's legally binding though. 

Sounds like Cousins might be ignoring the consumer rights act, within the law I'm sure they have to refund up to a set period of time. Thsts why its important to act quickly before that time runs out.

[tomh207]

3 hours ago, Neverenoughwatches said:

Sounds like Cousins might be ignoring the consumer rights act, within the law I'm sure they have to refund up to a set period of time. Thsts why its important to act quickly before that time runs out.

I think it comes under b2b regulations rather than consumer, at least that seems to be Cousinsuk stance. Companies have very different rights than consumers under law.

 

Tom

[RichardHarris123]

Any lawyers on here?  My understanding is, even if you sign a document, if the small print breaks the law, then it's invalid.  I'm not a lawyer, so I could be completely wrong. 

[VWatchie]

9 hours ago, Neverenoughwatches said:

In all honesty you should get your money back while you still can, and dont let them fob offwith a - thats how they are-  I would be disappointed that they did not take your side and evaluation of it from the off and forget what the manufacturer will say. 

I agree and Cousins has been favorable to me in the past. If you treat them with respect, they will return the respect and help you.

I must say I'm very surprised by the excessive shake. Even the shake in my $70 "budget Robur press" is considerably smaller.

 

[Neverenoughwatches]

15 minutes ago, tomh207 said:

I think it comes under b2b regulations rather than consumer, at least that seems to be Cousinsuk stance. Companies have very different rights than consumers under law.

 

Tom

Is that an EU reg. This might be were tnings get a bit grey, most of Cousins customers are not registered businesses but from the account form I completed it appeared they should be to trade with them..

9 minutes ago, VWatchie said:

I agree and Cousins has been favorable to me in the past. If you treat them with respect, they will return the respect and help you.

I must say I'm very surprised by the excessive shake. Even the shake in my $70 "budget Robur press" is considerably smaller.

 

There are alternatives H, that work in the same way. Like another thread that was active a couple of weeks ago. A press is a press is apress. I have three such presses and they all work very well, it's the dies that do the actual good work.

I wanted a Robur to begin with , I made a point of making my wife detour with me past the watch repair shop when we walked around our local town. She often left me while I drooled through the shop window at it " I'll  see you later shall I dear husband ? After you've finished making out with your metallic girlfriend "

[AndyGSi]

This may make things clearer.

https://www.gov.uk/accepting-returns-and-giving-refunds

Edit

So DSR doesn't apply for B2B but goods must be fit for purpose.

Edited January 12 by AndyGSi

[Neverenoughwatches]

8 hours ago, AndyGSi said:

This may make things clearer.

https://www.gov.uk/accepting-returns-and-giving-refunds

Edit

So DSR doesn't apply for B2B but goods must be fit for purpose.

Reading that it looks like a lot of Ebay sellers are breaking the law when they state they will not accept returns or make refunds.

[AndyGSi]

5 minutes ago, Neverenoughwatches said:

Reading that it looks like a lot of Ebay sellers are breaking the law when they state they will not accept returns or make refunds.

It's different for Private & Business sellers on eBay.

As a Business you have to offer at least a 14 Day return.