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VWatchie

www.oldswisswatches.com

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I just received my first (and likely last) delivery of spare parts from the Indian site www.oldswisswatches.com. For a Unitas calibre 6380 I ordered a mainspring, a complete pallet fork, and an escape wheel. I had the impression all parts would be original NOS, but they were simply used parts extracted from some old abused movement. The inner coil of the mainsping was slightly mangled (but otherwise in OK shape), the impulse surfaces of the pallets were slightly crackled and carved, and one of the escape wheel pivots were broken at the very top (although it probably works) and extremely dirty. So dirty that not even a thorough bath and brush off in acetone would bite on it. All in all I paid about $50 USD for these three parts so I am very, very disappointed.

Perhaps I was unlucky, but my recommendation is that you ask for pictures before you buy and then negotiate the price. Never again will I assume that a premium price equals a premium delivery. :(

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Hi Watchie  How dissapointing when these things happen,  I was always suspicious of the Indian goods after I purchased a quartz watch  pulse and battery tester. Although   bought from a British site. It failed and when opened up it was a cobbled job and the wiring was dropping to bits, I contacted the Indian site and guess what NO reply. I scrapped it and made a line release unit from the bits.  Thanks for the warning.

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If you look at their contact page they give you the complete address which according to Google puts them definitely in India.   I see they also repair watches with very interesting prices. I'm assuming the cost of living in India must be insanely low and hourly wages equally low.

 

https://www.oldswisswatches.com/watch-repair-services/

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On 11/19/2019 at 12:55 PM, JohnR725 said:

If you look at their contact page they give you the complete address which according to Google puts them definitely in India.   I see they also repair watches with very interesting prices. I'm assuming the cost of living in India must be insanely low and hourly wages equally low.

 

https://www.oldswisswatches.com/watch-repair-services/

Well, I have just written to Mr. Sudarson at www.oldswisswatches.com and have politely asked him how he can help me with this problem. I'll keep you updated on the progress.

Yes, I don't think you're wrong to assume that the cost of living and wages in India are extremely low. An alternative explanation could possibly be that the repair prices reflect the same kind of quality that the spare parts they sent me had, but I wouldn't really know.

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Hello WRT admin/members! I appreciate your efforts to keep the watch making industry alive by giving us a platform to share our experience/feedback.

This is Sudarson, proprietor of oldswisswatches.com and it is my responsibility to explain myself to the complaint made by the OP.

I did receive an email from the OP stating that there were damages in the part and none of them are in "acceptable" condition. There were complaints about broken escape wheel pivots, slightly crackled pallets and mangled mainspring. I've asked for the picture of the parts, yet I haven't received a reply.

I've been supplying parts to watch repairers and enthusiasts all over the world for over a decade and I am into this industry for nearly 50 years. I've been into repairs and supplying parts. Yes, they were sold cheap in India and all these parts are from 70's which were in my old stock hence the price is quoted reasonably low.

I've faced such complaints earlier and started taking photographs of the parts I ship to my customers. I've attached the picture of the parts I sent to the OP before sending for reference. Please let me know if you see any broken escape wheel pivots.

I always deal with PayPal and if there are any concerns with the product, the buyer has all the rights to dispute. Rather, I see a complaint here (accidentally I found this post) which is surprising and makes me doubt the intention of the post. But, good that I have an option to clarify what happened.

If I don't clarify here, it will definitely spoil my reputation which I've earned with my hard work for years.

 

Unitas 6380.jpg

Unitas  6380 parts.jpg

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Open mail to Mr. Sudarson of www.oldswisswatches.com from the OP.

Dear Mr Sudarson,

As I wrote in my latest mail to you "I’m sure this is just a mishap in your service". Also, my apologies for not having sent you the close-up pictures of the parts that I said I would do. I have prioritised other projects and that’s why it has been dragging out. By the way, and it’s not that important, but in our mail conversation you never asked me for any pictures as you claim. Also, I didn’t explicitly claim that the parts aren’t "acceptable" but rather that "the parts did not have the quality I was expecting". However, I most definitely find the escape wheel unacceptable, and I’m not happy about the pallets and the mainspring. Furthermore, the parts in the pictures that you post are (as far as I can tell) not the parts that I received from you. Overall, it could be that you have simply confused me with another of your customers!?

Let me assure you that you have no reason to "doubt the intention of my post". The sincere intention of my post was to warn the other members of WRT not to expect NOS parts from oldswisswatches.com but instead used parts, to ask for pictures in advance and to negotiate the price accordingly.

Whether prices are "reasonably low" or not is of course a subjective matter of opinion. I’ve compared the prices of brand-new similar parts from cousinsuk.com with the prices you quoted me:

cousinsuk.com Unitas 6325 Mainspring (US$ 16.62 excl. VAT) US$ 19.94 including VAT
oldswisswatches.com Unitas 6380 Mainspring US$ 12.00

cousinsuk.com Unitas 6498 Pallet fork (US$ 15.66 excl. VAT) US$ 18.79 including VAT
oldswisswatches.com Unitas 6380 Pallet fork US$ 18.00

cousinsuk.com Unitas 6498 Escape wheel (US$ 19.98) US$ 23.98 including VAT
oldswisswatches.com Unitas 6380 Escape wheel US$ 20.00

Anyway, with good will I’m sure we can find a solution! I’d be happy return the parts for a refund or a replacement (in NOS or near NOS condition), and any positive impressions of your service I’d be happy to report in this thread. Here are the close-up pictures of the parts that I received from you with my comments:

Kind regards

image.thumb.png.2e85b7cacaabd48f899e60eddc504952.png
This escape wheel pivot is damaged and just impossible to get clean.

image.thumb.png.f3bca1f40ca7eb6aaf7f97b78f30b88b.png
The teeth of the escape wheel look very worn.

image.thumb.png.2788e2f6caa08f67084b3772bb2fcc24.png
The pallet staff pivots are slightly worn and impossible to get clean.

image.thumb.png.2c2ef14e24c3c0828a296c8befe59934.png
The guard pin isn’t polished. I'm not sure that is always the case, but it is my personal experience that the guard pin is polished.

image.png.e7754778fc5dec780364ab40942ee574.png
Slightly crackled and worn pallet impulse surface.

image.png.1353893131309f52d86cc4a702ebf7b1.png
Slightly crackled and worn pallet impulse surface.

image.thumb.png.67d59d0e967f1a7739d6fe8e80309ccf.png
This is how the mainspring was packaged. It did not come tucked in a spacer as shown in your picture.

image.thumb.png.1fb34910037fe68f8cfadcfb368d6740.png
A slight abuse can be seen in the innermost coils of the spring, and it is of course dirty.

Edited by VWatchie
Posted too soon

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Thank you for the pictures and the explanation!

As mentioned, these are the stock from 70's. These parts are bought in lots and stored for quite long time and its difficult to check every part in a microscopic level that I ship to a customer.

I would be happy to issue a refund as soon as I receive the parts back and we can close this thread. :-)

Just to let other forum members know, I do have customers who buy from me regularly:

Thanks

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17 hours ago, Sundar said:

Thank you for the pictures and the explanation!

As mentioned, these are the stock from 70's. These parts are bought in lots and stored for quite long time and its difficult to check every part in a microscopic level that I ship to a customer.

I would be happy to issue a refund as soon as I receive the parts back and we can close this thread. :-)

Just to let other forum members know, I do have customers who buy from me regularly:

Thanks

Very good! I'll let you know as soon as the parts are in the mail.

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I just want to report that oldswisswatches.com have refunded me for the parts that I was not satisfied with. Mr. Sudarson has been very kind and accommodating in this matter.

Again, I do not recommend against oldswisswatches.com, but given my dissatisfying experience I strongly advise that you ask for pictures and negotiate the price accordingly before placing you order.

Edited by VWatchie

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