Jump to content

Swiss Army Watch Dissapointed ...

faolteam
 Share

Recommended Posts

faolteam Member

faolteam

Posted
Posted
Swiss Army Watch
Hi I got a Swiss army watch repaired From a  (Very Reputable Dealer)   it need a battery and Spindle for turning watch cost me 85 Euros...

I left it in to a reptuable jewellers but when I got it back it was going forward by 3 hours So I went back with watch and they took it back in again two months later I have to ring them he eventually gets back to me and says its a problem with the mechanism now but would fix it for 200 and guarantee it for a year 

What I want to ask is should they not have noticed this the first time , when I asked for a estimate.
 
Is it worth spending more money in this now or go some where else,
 
Its very hard to find Swiss Army Watch Repairs in Dublin ...
  • Like 1
Link to comment
Share on other sites
Ishima Super WRT Addict

Ishima

Posted
Posted

Without knowing all the details and circumstances...

It does sound off... An immediate issue with the time setting after a new winder was made/fitted?

Was the watch on the correct time when you recieved it and then lost time requiring you to reset it, or was it simply not set in the first place?
Because its pretty hard to imagine making a new winder for it and not bothering to set the time and date, it's like the first thing you do after your satisfied with the fit and you're about to close it up. partly for your convinience and partly to test that everything works as intended. 

It's possible that when the old stem came out it did damage on its way out, but you should have been told that and that should have been checked before they agreed to a price and proceeded a repair and charged you.

from your explanation, If it were me I'd have taken this in for additional repair at no extra charge, with apology, no argument, maybe a bit of confusion, but no argument. To try and charge you again at full whack for 200 extra euros is highely unethical from my perspective. The least they should offer, as i see it, is to do the work for a minimal fee that covers their expenses. (which would be a small fraction of 200 euros I imagine, without knowing the exact movement in your watch)  

Again, hard to say without first hand experience of the situation, but it sounds wrong. 
 

  • Like 2
Link to comment
Share on other sites
faolteam Member

faolteam

Posted
  • Author
Posted

Hi when i got the watch i did not put it on my arm straight away i did check the second hand on watch so i knew it was working i must say this is a very high profile jewellers, 

 

when i got home i noticed the watch time then was wrong an hour fast but as i say then it was 3 hours 

Link to comment
Share on other sites
anilv Distinguished Member

anilv

Posted
Posted

WIll this watch be worth it?

Well if you really like the watch design and how it looks, then by all means go for it.

If you are focusing on the 'Swiss Army' brand and hoping to recover your costs later by selling it then don't bother. This is basically a fashion brand and the quartz movements are usually less that 50Euro. This is the high side, it can be as low as 15Eur.

While Swiss Army mechanical watches usually have a decent movement, you are just paying a premium for the brand. I'm not sure is Swiss Army is an actually copyrighted brand for the pocket knives as the maker is Victorinox (and also Wenger).

Anilv

 

 

 

  • Like 1
Link to comment
Share on other sites
oldhippy Distinguished Member

oldhippy

Posted
Posted

If they fitted a new battery, they must have known it was not keeping time. At that time there would be no point fitting a new stem. If you left them your details including phone number they should have contacted you, or wait until you called in, they should have given you advice. Then they kept it for two months, If you asked for an estimate only by word of mouth that isn’t a guarantee, if they gave you a receipt stating estimate they have broken there contract to you, there for they are at fault. After being treated like that, I would find a different watchmaker. Do they carry out all repairs on their premises; this is always the first thing to ask.   

  • Like 2
Link to comment
Share on other sites
faolteam Member

faolteam

Posted
  • Author
Posted
 

If they fitted a new battery, they must have known it was not keeping time. At that time there would be no point fitting a new stem. If you left them your details including phone number they should have contacted you, or wait until you called in, they should have given you advice. Then they kept it for two months, If you asked for an estimate only by word of mouth that isn’t a guarantee, if they gave you a receipt stating estimate they have broken there contract to you, there for they are at fault. After being treated like that, I would find a different watchmaker. Do they carry out all repairs on their premises; this is always the first thing to ask.   

Hi Old Hippy , no they send them away to the uk,

this same company lost my first Swiss army about 10 years ago they did replace it with a dearer model which was fair enough,

Why did i go back to them i was told this was the only Swiss  Army  agent in Ireland who can repair it 

 

Link to comment
Share on other sites
faolteam Member

faolteam

Posted
  • Author
Posted

Ok Folks this is exactly what i was told by the Jeweller i :

 

I was speaking with you regarding your Victorinox watch.
Unfortunately they have come back to us and stated the watch movement is no longer serviceable.
.This repair was a crown and battery replacement with no guarantee.  €85.00
At the time the battery was fitted the watch did run whilst it was with the service centre.
Unfortunately as has been discovered on its return to yourself the watch is now unable to be repaired satisfactorily in its current condition.
As such they have estimated to replace the watch mechanism entirely.
As a gesture of goodwill they are crediting back the original cost of the repair against this new repair.
The nett price to you is €200, this repair will take 4-5 weeks.

So its €200+€85 you already paid €285 Total cost

Link to comment
Share on other sites
  • 2 weeks later...
faolteam Member

faolteam

Posted
  • Author
Posted (edited)

Hi Folks went down just to pick up the watch they informed me in shop that the Watch is in Switzerland and will take 10 days to get back to shop, i was quite pi???ed   when i heard that 

 

and i have a sneaky feeling they will be looking for €50 euro for the new Quotation and delivery to Switzerland

Edited by faolteam
Link to comment
Share on other sites
anilv Distinguished Member

anilv

Posted
Posted

They gave you a quotation right?

Generally the quotation show indicate the scope of work and priced thereof.

If there is any big deviation from the quote, you should have been contacted before the work proceeded. There will usually be a statement on the quote itself.

If you are not happy, take it to the small claims court, ombudsman... whatever works in your part of the world.

Anilv

Link to comment
Share on other sites
frenchie Distinguished Member

frenchie

Posted
Posted

This is a sad story. One takeaway is to always ask where the work will be performed: find a store that does the work themselves. IMO, there is NO reason for a simple quartz movement change to be performed in Switzerland...

Link to comment
Share on other sites
faolteam Member

faolteam

Posted
  • Author
Posted

thanks for the advice folks i was in touch today with Shop  i will have my watch back in  Week,  there will be no charge just for the record, this has taken 5 months,  to get this far, at least when i get the watch back i can decide what action to take, 

Maybe i can take a photo of the watch someone might be able to help me or at least recommend somwhere in Ireland Dublin i can go to , thanks again folks,

Link to comment
Share on other sites
MilTimeCan WRT Addict

MilTimeCan

Posted
Posted (edited)
 

thanks for the advice folks i was in touch today with Shop  i will have my watch back in  Week,  there will be no charge just for the record, this has taken 5 months,  to get this far, at least when i get the watch back i can decide what action to take, 

 

So sorry for you. Swiss Army is a good brand for quartz.

What a bad experience, :thumbsd:

I can only suspect that at least some here having similar past experiences turned to repairing their own   

Edited by MilTimeCan
Link to comment
Share on other sites
  • 2 weeks later...
Deggsie WRT Addict

Deggsie

Posted
Posted
thanks for the advice folks i was in touch today with Shop  i will have my watch back in  Week,  there will be no charge just for the record, this has taken 5 months,  to get this far, at least when i get the watch back i can decide what action to take, 
Maybe i can take a photo of the watch someone might be able to help me or at least recommend somwhere in Ireland Dublin i can go to , thanks again folks,

If the watch has (truly) been sent to Switzerland then it will return with a new movement. Believe me, they are commercially so cheap it's not worth them messing around with it too long. Perhaps you will be lucky enough to get a brand new watch. [emoji3]. Good luck!


Sent from my iPhone using Tapatalk
  • Like 1
Link to comment
Share on other sites
  • 2 weeks later...
faolteam Member

faolteam

Posted
  • Author
Posted

Hi guys got Watch back and now it does not even work whatever they have done

 

here is a photo of it if anyone can suggest someone who can put a movement in the Watch  would be great anyone know what model it is ..

I'm bringing them to court 

 

 

IMG_0099.JPG

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing


  • Recently Browsing

    • No registered users viewing this page.

  • Topics

  • Posts

    • HectorLooi
      Without Our Forum

      By HectorLooi · Posted

      Like losing Ranfft. That was a wake up call. We took his website for granted. Miss him terribly.  
    • Neverenoughwatches
      Without Our Forum

      By Neverenoughwatches · Posted

      Its 4 o'clock in the morning here in the Uk, i cant sleep, i dont sleep, not much ever really. My brain never shuts off to rest, I'm just a constant thinker, i have to be very tired to be able to sleep,  i guess eventually it will be my undoing and my health will suffer because of it I'm sure. But while I'm here i want to get as much out of life as i can, and give as much as i can, to help,maybe to make a difference to someone's life if that is within my capability,recent events have made that need even more clear to me. I'm not sure where I'm going with this or why i bring it up , or if its relevant to want i want to talk about its just in my head right now. What i do want to talk about is something thats been on my mind for ages. I like to be prepared,  I'm not fond of surprises because surprises take control away and i am a bit of a control freak at times. This forum, Our Forum if i can call it that, is here because of two reasons. The guy that created it and keeps it funded and the people that joined it.  Without either, it would not exist, and lets face it one day it won't ( I'm a realist and i talk about things others dont or who are afraid to in other words folk that dont particularly prepare for the inevitable). How many of us visit here regularly ?  How many among us almost depend on the forum as a way of socialising because they are stuck at home and how many of us has it become part of a daily routine to check in and see if they can offer advice or get help with something they are working on or just to have a chat and engage in some banter. The members here are in the thousands and thousands have disappeared over the years many had just a fleeting visit. But there are a good few of us that know each other quite well and visit regularly. I dont know about you but i wouldnt want to lose that communication with you all, in all honesty it has become an important part of that side of my life and helps to feed my passion for all things watches. Some of you may think differently and thats ok, some of may stop and think # what would i do " Without Our Forum " # 
    • Neverenoughwatches
      Gamblin Gamsol for cleaning?

      By Neverenoughwatches · Posted

      Naptha appears to be a general name and its content can be varied depending upon what it's specific use is. Lighter fluid as an example can be light or heavier also with other ingredients to help it burn. Try sesrching for benzine ( as opposed to benzene which is linked to causing health issues ) . There are other fluids such as ethanol that you could try and also methylated sprirts, mostly ethanol with a small percentage of methanol added. Experiment with any new chemical to see how quickly schellac dissolves in its presence. I have tried a few things but hexane is not one of them, i understand it does evaporate very quickly.  Be sure sure to check out any safety data on chemicals you try. Toxicity of fumes and flash point information, ultrasonic machines can heat up fluids even without a heater function. And of course always ask here for personal opinions when trying a new substance. 
    • GuyMontag
      What tools does ebay have to offer this week.

      By GuyMontag · Posted

      I have that set and really like it. I prefer that crystal holder over the one that came with my Bergeon claw tool and any time I use the claw I use this one instead of the Bergeon one, just an additional bonus with this tool.
    • GuyMontag
      Movement inserted from crytal side

      By GuyMontag · Posted

      Is the Roamer not a split stem? I'm confused on your how your case is put together. If it is a front loader where is it you are putting the case screws? I love me some Roamer, do you have any photos?
×
×
  • Create New...