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Buying from Cousinsuk

rogart63
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SSTEEL Distinguished Member

SSTEEL

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For some reason, I started experiencing problems paying with my card, the very same card IUve been using for the last couple of years, each time I try to pay for an order, I get transaction failed notice.

I contacted my bank, and they said there's nothing wrong with the card, or the cards permissions, nothing has changed etc,

So what I ended up doing is applying for a new card from the bank, and this now works, very strange.

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jdm Distinguished Member

jdm

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3 hours ago, SSTEEL said:

For some reason, I started experiencing problems paying with my card, the very same card IUve been using for the last couple of years, each time I try to pay for an order, I get transaction failed notice.

I contacted my bank, and they said there's nothing wrong with the card, or the cards permissions, nothing has changed etc,

So what I ended up doing is applying for a new card from the bank, and this now works, very strange.

I had exactly the same happening to me, while researching I learned two important things.

  • The billing/shipping address of the Cousins order need to match the card billing address. According to Cousins it has to be only for the first order, but I've found differently.
  • The customer service representative of the bank doesn't see the charging attempt, but the security specialist does and advised me of the reason.above. 
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rogart63 Distinguished Member

rogart63

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4 hours ago, jdm said:

I had exactly the same happening to me, while researching I learned two important things.

  • The billing/shipping address of the Cousins order need to match the card billing address. According to Cousins it has to be only for the first order, but I've found differently.
  • The customer service representative of the bank doesn't see the charging attempt, but the security specialist does and advised me of the reason.above. 

Iwill check that . tried to log in to Cousinsuk on the phone. That didn't work either? No did getting a new password through the phone.So i can only reach cousinsuk throught the computer? Tried both Mobile bank Id and using password to verifie my order? Nothing works. But will check the adresses. 

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jdm Distinguished Member

jdm

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Just now, rogart63 said:

Iwill check that . tried to log in to Cousinsuk on the phone. That didn't work either? No did getting a new password through the phone.So i can only reach cousinsuk throught the computer? Tried both Mobile bank Id and using password to verifie my order? Nothing works. But will check the adresses. 

They are always helping and patient both on the phone and online. But they could not help with the issue because the purchase approval policies are set by their credit card processor, not them, It is also possible to place orders on the the phone, that will just remove the small online discount.

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rogart63 Distinguished Member

rogart63

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1 hour ago, jdm said:

They are always helping and patient both on the phone and online. But they could not help with the issue because the purchase approval policies are set by their credit card processor, not them, It is also possible to place orders on the the phone, that will just remove the small online discount.

I was more thinking of opening cousinsuk on internet on the phone:) And logging in that way? Using my mobile bankid account that i have in the phone. 

But i couldn't log in with my email address and password? 

Hope it works out? Or i will have to order a new card. But there are som many other things i have to change if i do? Paypal is the most difficult. 

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jdm Distinguished Member

jdm

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25 minutes ago, rogart63 said:

I was more thinking of opening cousinsuk on internet on the phone:) And logging in that way? Using my mobile bankid account that i have in the phone. 

I think that the C/C verification process (verified by Visa / MC SecureCode) is the same even using the app.

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Pip WRT Addict

Pip

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For some reason, I started experiencing problems paying with my card, the very same card IUve been using for the last couple of years, each time I try to pay for an order, I get transaction failed notice.

I contacted my bank, and they said there's nothing wrong with the card, or the cards permissions, nothing has changed etc,

So what I ended up doing is applying for a new card from the bank, and this now works, very strange.


Your credit card has been working fine when I've been using it. [emoji41]


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rogart63 Distinguished Member

rogart63

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Finally i got it . Had to order a new password for Cousisnuk. Then logged in via my phone. Could see my basket and filled in the cardnumber . And signed it with mu mobile bank id. First i had to open the mobile bankid. And go back ti cousinsuk and signed the order. Have now got a mail that the order is purchase. Well as long as i now how to do it next time it's okay? 

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rogart63 Distinguished Member

rogart63

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13 hours ago, jdm said:

What is that exactly?

Mobile Bankid? 

That is a login on my bank? That i use over the telephone. I can do all sorts of transactions . Paying my bills,Swish,Vote,and filling in my tax declaration. Check the amount i have left on my account . 

Very nice. Have to order it from my bank. I use a number i log in with. I have the App downloaded in my telephone.

You must have something similar in our countries? 

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rogart63 Distinguished Member

rogart63

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1 minute ago, jdm said:

I don't understand how would you use that with Cousins check-out. They only accept debit or credit cards.

I have my credit card attached to my Bankid. So in order to pay the parts i order i have to open my bankid app. Enter the number that i have for openig my bankid app? 

Then i can pay my order from cousinsuk. 

Sort of making it harder to scam or getting hold of my mastercard number? 

 

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rogart63 Distinguished Member

rogart63

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See if i can explain? 

Lets say i order from cousinsuk or any other site that use this kind of verification system? 

It's comes from my bank. Verified by Mastercard or Visa . They have an extra control after all the other parts you have to go thru to make the order or buy. 

I do my order. Then there comes up a verfication form from Mastercard or Visa that i have to fill in. Have a special password that i use for that. 

But now that didn't work. So i had to do the complete verification thru my phone

It sure is complicated?

 

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jdm Distinguished Member

jdm

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I have my credit card attached to my Bankid. So in order to pay the parts i order i have to open my bankid app. Enter the number that i have for openig my bankid app? 
Then i can pay my order from cousinsuk. 
Sort of making it harder to scam or getting hold of my mastercard number? 

You are using one-time virtual c/c numbers. But the issue here is not scamming, is being unable to pay with a legitimate c/c.
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rogart63 Distinguished Member

rogart63

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7 minutes ago, jdm said:


You are using one-time virtual c/c numbers. But the issue here is not scamming, is being unable to pay with a legitimate c/c.

Yes. They have somehow changed the system before the end of it's  time. The old system was going  to get changed anyhow  in October? 

I guess they changed it now instead. This weekend. 

Something i didn't now.? Making it much more difficult to do the order? 

Working fine when you now how you should do it. 

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